Best Buy Update: Terrible Customer Service

Here's a followup to the Best Buy fiasco yesterday.

On my lunch break, I called the Best Buy store in Bangor Maine (where the transaction occured) and got no answer, then the corporate headquarters of Best Buy to resolve my issue. Apparently, I have to go into the store to resolve this dispute.

That's right, people. I paid Best Buy to mess up my computer to the point now where I can't plug in the original power cord. In addition, I am a theif, and a bad one. I should have at least "stolen" something I could actually use since I don't even own a Nintento gaming system.

Am I going to drive an hour in each direction? No. Should I have to? Definitely not. But this doesn't end here. 

I'm going to contact my credit card company and report fradulent charges, since I never recieved the merchandise. Friends have told me that nine times out of ten, your credit card company will go to bat for you. I am also filing a complaint with the Better Business Bureau about this.

I also ask you to share your bad customer service experiences. If someone did you wrong, I'd love to boycott them with you.

In the meantime, I'd like to go on record as saying please do not go to Best Buy for your tech needs. I certainly won't again.

More stories of Best Buy terrible customer service…
Still more stories of Best Buy terrible custormer service…

Nicole Ouellette
Nicole runs Breaking Even Communications, an internet marketing company in Bar Harbor Maine. When she's not online, she enjoys walking her short dog, cooking with bacon, and trying to be outdoorsy in Acadia National Park.

12 Responses to “Best Buy Update: Terrible Customer Service

  • I’ve not shopped at Best Buy in ages. I have used my credit card company to dispute fradulent and incorrect charges, almost all to my advantage. It might not hurt to let the store know you have a well read Maine based blog and have posted about your bad experience with the Bangor location.
    good luck!

  • Infuriating. Absolutely mind boggling, too. Sounds like the geniuses at BB would rather keep their 30 pilfered bucks and lose a customer than play fair and keep one. Completely irrational. Screw them to the wall if you can.
    Ironically, I was set to to a ride along with the Best Buy Geek Squad sometime soon. The deal fell through, though. A pity. Would have been a good way to get an inside look at how things work over there.

  • Hi Nicole,
    I am sorry to hear about the experience you describe. I’m Gina, Community Connection Manager at Best Buy™. We frequently review our customers’ blog and forum posts to gain insight into their experiences to identify areas of improvement.
    I realize it can be frustrating when you do not receive the service you expect. We recommend all customers review their receipts before leaving the store to ensure they are purchasing the items they intended. I would like to invite you to discuss this issue with us further by emailing us at online.communities@bestbuy.com. Please reference issue number 54948561 and include the Customer Service PIN number located on the bottom of your receipt and we will do our best to assist you.
    Sincerely,
    Gina, Best Buy’s Community Connection Manager
    Creating meaningful communication in a virtual world
    Issue #54948561

  • They should have cameras at every register…tell them to review surveillance footage that match the date and time on your receipt to prove you did NOT buy the video game. I worked in Loss Prevention for a retail store and those register cams come in very handy for both parties at some point or another. Demand compensation for your time and their faulty accusations. I would.

  • Well that just bites! Keep me posted, I’ll drive up to BB and we’ll double team em! 🙂 Love ya!

  • Wow. Some potential love from corporate. DO tell us how this came out. And if they’re throwing in extras, I could use an external hard drive. Called it!

  • melanie
    11 years ago

    Let me know how it works out with Gina. “Creating meaningful communication in a virtual world” is their tag line? What a crock…

  • I hear you on the video cameras Amanda (I think someone else commented on this too). I asked in my phone conversation if the tape could be reviewed and was told that wasn’t possible.
    I will drop Gina an email though and let you all know how it goes. Thanks for your encouraging comments!

  • Robby
    11 years ago

    Dell is HORRIBLE too! I called their customer support people…of course getting outsourced to India… where the guy on the phone spent 30 minutes explaining why he couldn’t get me a new power cord (for my moms computer on my account) unless I bought a 150.00 premium service package. I knew what i needed and the computer was fully warranted! The premium package would allow me to speak with an american service representative who would be on my ” service team”. The reason being that his accent would be too difficult for me to overcome (eye rolls…)I reluctantly agreed because I was getting no where. I finally spoke with my service team person and explained that i just spent 150.00 to speak to him, so i expected to be helped. Ohh after making a fuss and asking to speak with a manager, they took the charge off my account…I will never buy another Dell..Ever! My recent laptop comes from Walmart. Say what you want about Walmart, but my Toshiba is the most reliable laptop I’ve ever owned! And WAY cheaper than anything I could have purchased through Dell or BB.

  • I would ask to speak to the General Manager to see if you can sort this out. . I know personally I always check my receipt on the way out of stores to make sure (A) I was charged the right prices (B) That I wasn’t double charged or undercharged. It happens more than you would think.

  • I see you already got it all worked out, but wanted to let you know where I’ve gone for tech work. Computer Essentials (in Bangor) has never let me down. And they’re a locally owned company.

  • I see that you already have it all worked out. That’s good.
    Ditto Robby on the Toshiba. I’ve had mine for 5 years now. The only reason it’s slow is because I have a million pictures on it that I’m too lazy to take off. HA
    Also, if you’re having tech work done in Bangor, I love Computer Essentials. You do need to leave your machine there a few days (unless you want to pay a fee to expediate the work), but I’ve never had a problem with them. And they are locally owned!

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