I'm really a non-confrontational person. I don't like to use this blog to push a particular agenda (you know, besides be financially responsible and happy). And this is the last time (hopefully) I'll blog about my Best Buy fiasco.
After posing my blog about Best Buy (and peppering it with key words so search engines would pick it up), I got a reply from Gina, who works for Best Buy as some kind of internet relations person. She asked me to email her some information, which I did. This afternoon, my credit card was reimbursed for the game I didn't buy.
It was definitely some vindication but at the same time, I realized I wasn't upset about $31 so much as standing at customer service being accused of stealing. I felt my face getting red as I could see the girl didn't believe me. I think about the throngs of Christmas shoppers standing behind me, probably thinking I was trying to pull one over the girl waiting on me. I thought of how not wanting to yell or otherwise make a big deal got me no attention while an obnoxious blog post did. Mel who was with me during the questioned purchase even blogged about it.
It makes me wonder: if I didn't have a high search engine ranking and a blog, what could I have done? The standard routes (calling the store, then corporate, explaining in person to custmoer service, asking they review video) had gotten me no where. I think of those people who could find themselves in this exact same situation who couldn't stick it to the company. And that stinks.
All the more reason to buy locally and check reciepts carefully. And if that doesn't work, use the power of the internet to get the word out. I found it certainly worth being the squeaky wheel if only to have my dignity and my $30 back.