I like to preface this by saying I resisted getting an email address until I was almost 18 years old. I actually even had a pen pal through high school, you know, the old-fashioned kind involving stamps and (in our case) elaborately decorated envelopes.
But now, I am an email girl. I like things in writing (especially things promising me money). I like issues communicated to me when it is most convenient for the other person to send and when it’s best for me to read. I can use the search function to find correspondence I know I have and I can access it all from anywhere. It is the way of today, and of the future as far as I can see.
So why does Time Warner, a cable company with a state of the art website, send postcards to call them?
My friend Mel called me exasperated this afternoon. She was on the Time Warner cable website where she was about to order a basic cable plus internet package at about $80 a month. Only then she checked her mail right before she was about to do this and got this postcard: