These past three weeks, my Mac, my PC, and me have all crashed. Let me explain.

Many people think if you happen to be good at internet stuff you are also good at computers. Not so.

I am truly terrible at physical computer issues. And in the past three weeks, both of my computers have bit it.

My Mac was the first to go. I was giving a group presentation when it decided to do software updates. So I could continue with the presentation, I did a force quit. Two friends, one week, and a lot of Mac Forums reading later, I had to reinstall my operating system. I get it, if the Mac is updating its programs, let it finish. Lesson learned.

While dealing with my sad Mac, my PC (which is a desktop computer I do a lot of my work on) began acting wonky. It quit programs mid-use, stopped backing up my files with Mozy, and other nonsense. I tried the usual stuff: defragmenting, running virus scans, etc. but nothing worked. Hundreds of registry errors and a few days with a computer savvy colleague, it’s back.

Then I crashed. I was sick for a week and last Saturday, I slept until 11 am. And I’m a normally early riser. Must be all these late nights working, which I am finally going to do something about. But more on that in a minute.

Besides all the crashing, here’s what has been going on:

I got a smartphone.
I finally bit the bullet and got an Android phone. Verizon has much better coverage in my area than ATT and since I do a lot of things with Google anyway, it was a good choice for me. On a recent trip, I found I had much less anxiety when I was able to check my email once in awhile and not walk into hundreds of emails after the weekend was over. Also when I was in computer limbo, it was nice to be able to check email and keep up with what was coming in.

I turned down work.
I got an email from Elance saying someone wanted me to bid on a project. I was flattered… until I went to look at the specifics. The bid was $25/hour below my minimum hourly rate and it was a very short term project. It felt good to turn something because I didn’t need to do it but at the same time, it made me wonder how many legitimately cool projects I was missing working on, which made me realize.

I realized I needed help… and no, not that kind of help.
It’s time to hire someone. And before announcing this in a formal way, I thought a lot about the kind of person I wanted to hire and why.

What I really need help with is administrator type stuff: invoicing, answering emails, and some basic copywriting to start. That’s not to say there couldn’t be more but to be able to work on big project, I need some help taking care of the small details.

I’d love to pay someone $25-$50/hour but this is such a gamble that I have to start off much lower in terms of pay. If I take on someone else in terms of being responsible for their pay, I need to know I can make payroll. If I can’t, I’ll never sleep. Plus it’s much easier to say “Wohoo, we’re kicking butt, I can pay you more now!” than “Wow, I’m paying you too much, I need to cut your salary.” That would not go over well.

The second thing to consider is if I am going to train someone, I need someone who is going to stick around, preferably in my geographic area which is where I am and where a majority of my clients are. Downeast Maine is an expensive place to live that alternates between a busy summer season and a dead winter season. That said, I need the help year round and I can’t have someone who disappears in the summer.

And thirdly, I ┬áneed someone who is going to listen to me. Now I’m not a big ‘power’ person but I do need there to be a bit of professional distance for my first employee.

I’ve put out the call to the guidance counselors at my local high school and to a contact at the local liberal arts college. We can debate the pros and cons of high school versus college students but in terms of the trainable tech savvy person who can be happy with a part time job and stick around for a couple years, students seem to be a logical choice. But we’ll see.

When things happen like this in a business, it’s really easy to get bogged down trying to fix it all yourself. But at a certain point, it’s smart, and even just sane, to say, “Hey, I need help” and throw some money at the problem.

Have you crashed anything recently? If so, how did you uncrash it?

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