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Distributing Your Instructional Videos

So you made an online course, congratulations!

Believe it or not, you did the hardest part already. Now it’s time to make a technical decision, which is what most people THINK is the hardest part. At this point, you’re probably asking yourself: Do I distribute/sell my course on my own website or on a third party website? Here’s how to answer that question:

Step 1: Compare fees vs. features vs. subjects of third party software.

Most third party software that allows you to sell courses is going to take a fee for making it easy for you. Also, you’ll notice some platforms attract certain types of courses. Sure, you can be the only cooking course on a mainly design/development tutorial website but why fight City Hall? Start with a list like this and narrow down to one or two options that seem to work best for you: http://www.learningrevolution.net/sell-online-courses/

Step 2: If you have a robust website, ask your website service person how much it would cost for you to add course registration software to your website.

In some cases, we can do this with a software license and a couple hours of integration. In other cases, your website may need to be rebuilt to handle it. Most web people can at least give you a ballpark range without doing a full quote. Never hurts to ask!

Step 3: Do the math for low enrollment and high enrollment scenarios for your two third party options and your own website.

In our example, we will pretend you’ve made a course and you want to charge $24.99 for it and your low enrollment goal is 100 and your high enrollment goal is 500 people. You are using a typical online payment processor like Stripe to take credit card payments (2.9% + $.30/transaction).

Let’s say your developer will charge you $500 to add course registration to your website and you are also looking at Udemy as your other option.

Scenario #1: Your Own Website

Low Enrollment Costs: $500 + 2.9% of $24.99*100 people + $.30/transaction*100 people = $500 + $72.47 + $30 = $602.47
Low Enrollment Income: $24.99*100 people= $2,499
Net: $1,896.53

High Enrollment Costs: $500 + 2.9% of $24.99*500 people + $.30/transaction*500 people = $500 + $362.36 + $150 = $1,012.36
High Enrollment Income: $24.99*500 people= $12,495
Net: $11,482.64

Scenario #2: Udemy
Since these guys have a different fee structure depending on whether you or they make the sale, we’re going to assume you sell half and Udemy sells the other half in our calculations.

Low Enrollment Costs: 3% of $24.99*50 people + 50% of $24.99 *50 people = $37.49 +$624.75 = $662.24
Low Enrollment Income: $24.99*100 people= $2,499
Net: $1,836.76

High Enrollment Costs: 3% of $24.99* 250 people + 50% of $24.99 * 250 people = $187.43 + $3,123.75= $3,311.18
High Enrollment Income: $24.99*500 people= $12,495
Net: $9,183.82

As you see, in the low enrollment scenario, the costs are comparable. But if you have your own platform and feel like you can market your course as well as an online learning platform (or nearly as well), you can make more money. More heavy lifting, more ‘risk’, more money. Makes sense.

Unless we know exactly how your course is going to do enrollment-wise, there is literally no right answer to your software question.

So don’t let this choice paralyze you. Pick something and go with it for your first online course. In using it, you’ll learn its quirks and what you like or dislike about it, so if you decide to do another online course in the future you’ll have a better idea of what changes to implement.

Step 4: No matter what, make sure your new course is easy to get to from your website, social media, and email newsletter.

Make giant ‘Captain Obvious’ buttons. Make a giant photo for your scrolling slideshow. Put a link in your email signature. You want to avoid ever hearing the phrase “Oh I didn’t know you had an online course” ever come from the lips of a customer, potential customer, or anyone you know (unless it is a person who doesn’t go on the internet at all).

Technology is your friend with online courses and there are lots of powerful third party options to get your course started. So put it out there and see who can learn from you (and what you can learn from this process). 

Nicole runs Breaking Even Communications, an internet marketing company in Bar Harbor Maine. When she’s not online, she enjoys walking her short dog, cooking with bacon, and trying to be outdoorsy in Acadia National Park.

Considering The Affiliate

This month’s theme is showing love to businesses and, much like we’ve formalized love with marriage, the formalization of business love online can be an affiliate agreement.

An affiliate is someone who reps/represents your company a mutually agreed upon way. They aren’t an employee but they’ve typically signed up to let you know they are interested in doing this. You may have terms for them, like they can’t use the product you are trying to sell in a certain way or can’t do certain things with product links. Once signed up, your affiliate can recommend your company and typically they get a financial kickback for doing so (ex: when someone becomes a paid member or upgrades their account.) In other words, they can recommend all they want but until your company gets a conversion, you don’t owe them anything.

By Googling “Warby Parker affiliate” I see what the terms are for me to recommend cool frames and where I can sign up. This brings down Warby Parker’s overall marketing costs while giving me incentive to share my love of them.

How do you know if an affiliate has made a sale for you or not?

Option 1: Give them a custom link.

For example, let’s say your name is Bob and you LOVE our blog and wanted to get people to subscribe. We talk about it and I say I’ll give you $1/person who signs up for email list. I could make a custom email newsletter subscription link like breakingeveninc.com/newsletter%bob that you can share. The people you share that link with are directed to a normal looking page; I’m just tracking it in a special, distinct way. In my website software, I could set up for it to track when someone who got to that link signed up for our email newsletter (filled out and submitted a form successfully). Every month, I sendBob a check for the amount of subscribers he sends.

The link makes things easy because the ‘customer’ doesn’t have to do anything. As the affiliate, you have to remember to use your special link and as the company, I have to set up tracking but the person clicking through is mostly unawares. Note: Bob could do something cool with his website like make bobswebsite.com/becrocks redirect to my fancy affiliate link. That gives Bob’s friends/customers something easy to remember and lets him use the affiliate link we agreed upon together.

Option 2: Give them a coupon code. 

The other way to do this, especially if this relationship involves purchasing, is to offer a code. Let’s say as someone entered their email into my website, I have a ‘coupon code’ portion where the person signing up is supposed to write ‘Bob’ for him to get credit for sending me a subscriber.

The good thing with this is it’s very deliberate coming from the customer… but most people aren’t going to take the extra step unless they get something for doing it. That’s why most coupon codes involve a discount code or free download or something for the customer for taking the trouble. Maybe by entering ‘Bob’ in the signup form, the people get a free ebook from me.

Whether option 1 or 2 is used, both Bob and I understand what is supposed to happen and what Bob will get when that agreed upon thing happens. 

Anchorspace is an affiliate for StandDesk which means when someone buys from our link, they save $50 and we get $50. So we’ve earned $150 just by recommending a product we already use and love and given people too far afield to come into Anchorspace a way to support us through their purchase. You can click on this photo and get taken to our affiliate link to see! http://go.standdesk.co/fHSGR

How do you set up an affiliate program?

You may think this seems complicated. Why set up something just for Bob?

If you think about the power of even having ten people like Bob as sort of un-salaried salespeople for your company, you’ll see that this can be a good idea for you. First of all, you’re only paying when you get what you want and second, by rewarding Bob and people like him, you’re incentivizing him to refer you more often, even if it’s a discount on your own products versus cold hard cash.

So you have two options with affiliate programs.

Option 1: Use an existing (third party) affiliate program. 

Websites like shareasale.com or Commission Junction offer a ‘plug and play’ option where you can set up agreements, have it automatically generate/track links, etc., which is perfect if the idea of DIY totally overwhelms you. If what is preventing you from doing this is the tech, please take that away as a concern. That said, Moz has an excellent point as these websites are creating links that aren’t as direct as you making the links yourself, which can detract from search engine benefits. Also these probably cost money since they are attempting to make your life easier.

Option 2: DIY on your own website. 

Tools like Google Goals and plugins like AffiliateWP Wordpress plugin allow you to set this up on your own website directly. So long as you are clear about how you want it to work, it’s totally doable to set up and even have it create cute reports and stuff. If you ask someone like us, we can get you an estimate at the very least and you can make your decision from there.

(Aside: Whenever people ask me about the difference between using something like Squarespace and Wordpress, I always say your website can ‘do more stuff’ with Wordpress and this is the kind of thing I mean. Here’s what Squarespace forums say about setting up affiliate programs.)

The best thing you can do to understand affiliates better is to try them out yourself as a referrer.

To become your own version of Bob, think of companies you already like. Visit their websites (the best first stop is the navigational menu that is  typically on the bottom of the page) and look for an ‘Affiliates’ link. If you don’t see one there, ask Google if the company has one, or write to the company via their website and ask.

Once you have a few affiliate links/codes, try them out with people you think would genuinely appreciate those goods/services. Are people receptive? Does certain language/certain websites seem to work better for you? Do certain things seem to make people take action? Use these experiences as the referrer when you make your own affiliate program.

Like any tool, when used sparingly and in the context of an overall marketing strategy affiliates can be an effective way for people to love your business and get rewarded for it. (Yes we are considering an affiliate program ourselves; contact us if you are interested.) In the meantime, let us know if you are an affiliate yourself or if your company uses affiliates to drive sales!

Nicole runs Breaking Even Communications, an internet marketing company in Bar Harbor Maine. When she’s not online, she enjoys walking her short dog, cooking with bacon, and trying to be outdoorsy in Acadia National Park.

Sharing is Caring

Leaving a review is one way to show your favorite businesses some online love. Another way is hitting that “Share” button (on Facebook, which translates to retweeting or reposting on other platforms, or just passing along information). As a business, there are ways to make it easy for people to share your stuff, which ultimately spreads your marketing to a greater audience than it otherwise would have.

There are plenty of ways to share on behalf of a business or organization you care about online. Some of the more common methods include:

  • Share as a status update, on a friend’s timeline, or in a private message.
  • Invite friends to an event on social media or share link to event registration.
  • Retweet (Twitter) or Repost (Instagram).
  • Forward a newsletter to a friend and/or tell them how to subscribe if it’s something they’re interested in.

Sharing as an individual is fairly straightforward. But as a business, what can you be doing to make your content more shareable? Besides being generally useful and interesting, here are some things to keep in mind:

On Social Media.

Whether you’re promoting a sale, sharing an event, or just doing general updates, there are a few things to keep in mind when considering “share-ability” of your post. Most shared content on Facebook includes a photo or video. If you have one or the other, consider quality (is it blurry or off-center? Is there unnecessary footage?) as you’re posting- fans want to help you promote your business but might not want to share a ‘meh’ visual. This goes for Instagram, too, since it’s an all visual platform.

If you’re making a flyer for an event, check out our post on How Not to Design a Flyer for tips on this particular type of visual.

Keep in mind that well over half of Facebook users are on their mobile devices, so double check your links (especially those that you share from your own website, if you have one) can be read on mobile. Test it on your own device or ask a friend to help!

On Your Website.

A lot of websites have plugins or extensions for sharing through email, social media, or even text messaging on mobile. Hubspot has an easy to follow guide for adding social buttons for Twitter, Facebook, LinkedIn, YouTube, Pinterest, and Instagram. This is an easy way to let people share your material on a channel of their choice, not necessarily one that you’re active on. If you aren’t automatically publishing blog posts on your social media accounts, social sharing buttons on your website makes it easy for others to share them on Facebook, Twitter, LinkedIn, etc.

We’ve talked about this before, but if your website is where all the “big” things happen (sales, registration, donations, etc), having a responsive/mobile-friendly site is something you really want to consider. If someone is getting to your website through Facebook on their phone on the train, they might not remember “Oh when I get home I have to sit down at my computer to follow through with this.”

In Your Newsletter. 

In addition to social sharing buttons at the bottom of your newsletter (example pictured below), you can also add options for “Forward to a Friend.” True, a person can easily hit “Forward” on their own, but the idea is to make sharing easier for people.

In addition to making it easier to share, you can also give followers an incentive to share. Some businesses offer a “Share this post for a chance to win” contest on social media, which is a fairly simple contest to set up. Encourage people to share your content, be interesting, and have fun with it!

 

Kassie is a distance runner and a distance reader really. She lives in Ellsworth Maine and, while she might be quiet when you meet her, will throw out something witty when you least expect it.

Finding And Using Niche Social Media Websites

We’ve all at some point heard the adage of ‘quality over quantity’. Usually, we are not hearing it for a good reason, but as a reminder to ‘be happy with what you have.’

In the case of niche websites, however, it means something a little different.

We know about the giant social networks: LinkedIn, Facebook, Twitter, etc. like we all know about big cities like New York, Chicago, and San Francisco. But let’s say you LOVED cheese. Sure, you can probably find tons of good cheese in most big cities, but Madison, Wisconsin is near lots of local cheesemakers and may be a better destination for you if you are looking for all things cheese.

Niche social media websites are like Madison for cheese seekers; they are small places enthusiasts of [fill in the blank] are most likely to be. If you sell something to these enthusiasts, you are also more likely to talk to a potential paying customer on these websites than some of the larger websites.

What are some examples of niche websites?

If we think of something we want to connect about, we can probably find a niche website for it.

So here’s my random list of things (yes, I made this up with no reference to Google when I did):

microbrew beer
amateur woodworking
gymnastics coaching
first editions of books

Hey look what I found:

Untappd gets points for reminding us all there are still people with Blackberries.

I appreciate that this social network didn’t spend a ton of time on design. Hey, it gets the job done!

I bet if I made a login (and was actually a gymnastics coach), I could find other gymnastics coaches.

Two million people doesn’t seem like a lot compared to Facebook’s one billion but, hey, it’s still actually a lot.

OK, you made your point, there is a social network/niche website for probably everything. How do I find them?

Well, you aren’t gonna find many with an attitude like that! Kidding.

Google searching whatever term plus ‘social network’ is a good place to start. Thinking of some synonyms may actually help, as well as thinking of things a little more broadly (ex: I bet Library Thing has at least a group or forum for bestseller enthusiasts.

Another place to check is blogs in the same arena. Back before social networks, communities of frequent commenters were established on blogs. In some cases, in particular if there’s already a good group hanging out on a blog but not a giant enough group to go set up a whole new website, the comment section of a cool industry blog can lead you to where those people are hanging out. In some cases, it may be the forums of a woodworking website and in others, it may be a private Facebook group.

You can also look at big websites/blogs and see what drives traffic to them on Similarweb.com. For example:

Tools like this can help you see interlinking websites and the overall landscape of a particular industry/topic. Note: websites like this only seem to track websites that have a lot of traffic so this won’t provide you a complete list so much as a way to find more sites.

Why spend time on niche websites if there is less people there?

Because 1) even though there is a smaller group, they are more likely to be engaged 2) because if they are more engaged, they are more likely to buy what you are selling and 3) because there is less activity, your presence is more likely to be noticed.

Am I trying to give you more to do? Of course not. But I am trying to say, give niche a chance, as a participant or a more ‘commercial’ user. You may find yourself saying that quality is better than quantity after all.

Nicole runs Breaking Even Communications, an internet marketing company in Bar Harbor Maine. When she’s not online, she enjoys walking her short dog, cooking with bacon, and trying to be outdoorsy in Acadia National Park.

Marketing Monday: Picky Bars

After looking into the Whole 30 a couple years ago, I started paying more attention to labels. They say that ignorance is bliss, and that’s definitely true for me once I started tuning in. For me, the absolute worst thing was reading the labels on granola/granola bars. “It’s pure sugar” I internally wailed while agonizing over putting it back on the shelf.

Enter Picky Bars, created by Jesse Thomas and Lauren Fleshman. Jesse is a professional Triathlete, and Lauren is a recently-retired professional runner (I’ve listened to her on a few different podcasts now and she’s my hero when it comes to running/motherhood/creativity/health). Picky Bars was born from a need for a way to fuel before/during/after workouts in a natural, not heavily processed way. Way before I started reading the labels on my food, Jesse and Lauren had already been working to create a healthy solution to their problem.

Of course, they didn’t stop at production (this would hardly be a “Marketing Monday” post if they had). Lauren and Jesse found a way to create their product and make it fun along the way.

Social Media

I started following Picky Bars on Instagram about a year ago, which is where this whole thing started for me. One thing that stood out was that they primarily featured their own employees in their content. They have scenes around the office that feature inventory, ‘a day in the office,’ and what their employees are up to (something like “so and so went on this hike today”). From the outside looking in, it seems like a fun place to go work.

pickybarsinsta

Promotions

Another fun thing I noticed on Instagram was the occasional promotions that they run. The week before Halloween, just for fun, all orders were shipped with fake vampire teeth. Sure, it’s not the most profound thing ever, but it was putting ‘out of the box’ in the box, so to speak. They also recently promoted their BFS, or Big Freakin’ Sale, where everything was 30% off. During the BFS, they also ran a Bar for Bar offer that donated a bar to a local charity for every bar purchased in that time period.

Subscription Options and Creative Marketing

While Picky Bars can be found in various retail locations, they aren’t everywhere (the nearest one to me is in Bethel, about 130 miles away). However, they have an easy online subscription system called the Picky Club, where members select the amount of bars they’d like to receive each month and their favorite flavors.

Members also get some perks, like getting a Sneak Peek bar each month and being able to give feedback, and perks not available to the public.

Plus, their call to action is pretty fun. Not to mention the actual names of their bars, from Moroccan Your World, Cookie Doughpness, and Need for Seed, to name a few. My weakness is cleverly named products, and I think this creativity is what sold me on Picky Bars.

pickybarssubscription

The Site

The Picky Bars website is more than just an ecommerce site. From the copy to the font, it reflects the values and personality of the business. You have a pretty good idea what to expect from a customer standpoint. And, that’s what websites are all about, right?

As someone who is fairly active and loves subjects in health and fitness, Picky Bars has found a way to market their already amazing products in a way that’s fun and true to the brand. And, if they ever ask me, I have a few new flavor selections to offer them.

 

 

 

Kassie is a distance runner and a distance reader really. She lives in Ellsworth Maine and, while she might be quiet when you meet her, will throw out something witty when you least expect it.

Volunteer Organization: Three Ways To Do It Online

ivolunteerastributeI was approached recently by a non-profit about volunteer management. This seems like something you should be able to do online, right? (Or maybe that’s just how I think.)
If we break down the volunteer management process, we can see it comprises a few things. Some of these are mandatory (ex: signing on volunteers), some are extras (ex: letting volunteers self schedule).
Need:
  • volunteer sign up (collecting appropriate information about the volunteer in this process)
  • scheduling/matching volunteers for activities (this could be done by a coordinator or by the volunteers themselves, if activities/schedule was available to them)

Would be Nice:

  • searching for volunteers (allowing organization or individuals to search volunteers, ideally not just online for everyone to see to protect volunteer privacy!)
  • volunteer orientation (what should they know? do they have to sign something? onboarding process communicated or ideally fully enacted online)
  • contacting volunteers (this should be easy and possibly be able to be done as the full volunteer group for large scale communications)
We have a couple approaches to any project, including this one.

Option 1: Handle the absolute needs only with an easy solution people already kind of get.

In the example of a volunteer management, making a Google Form whose responses fed into a spreadsheet that only volunteer matchers could see is not exactly an elegant solution but technically meets the needs. Here’s an example form: https://docs.google.com/a/breakingeveninc.com/forms/d/e/1FAIpQLSd3sGh-U_0d2orvk_7zdVEijR2GIhF4VOST96LYUmfIRMgnmg/viewform?hl=en&formkey=dDl6U2RIdDAtak9IN3RwQzlselpFaEE6MA (Of course we can’t see the spreadsheet of responses because we don’t own the form but it exists.)
The pros are that this is dead simple. The cons are it would make the coordinator and anyone else doing volunteer matching/scheduling look through a spreadsheet to find people. Option 1 usually involves manual labor on someone’s part as it’s only a partial tech solution.

Option 2: Code something custom for yourself and be ready to do some planning.

If we were doing this on a Wordpress website for example, we’d probably use a combination Gravity Forms + Custom Searchable Fields. To let multiple people find their own volunteers, we’d have to password protect or otherwise make the search area private.
The closest thing I could find to this (thanks to Matt Baya for it actually) is the http://changingmaine.org/ website where they have a list off different non-profits that is searchable in multiple fields (location, type, etc.). If you modified this to have it list people with tags for different skills it would work something like what you are talking about.

Pros of anything custom is it typically works with what you already have to do exactly what you need it to do. Custom basically equals perfect for you.
Cons would be it would cost. Custom also means time and time means money. If you were going to use something across multiple schools or districts, sharing that cost with them could lower the price (but it also means your perfect solution also has to be theirs, which means more planning/conversations.)

Option 3: Find a third party solution and be ready for trial and error.

The idea with a third party solution is that someone else has already solved your problem and will sell you the solution to yours. Everything I’ve found related to volunteer management is software trying to do lots of other things (donor relations! events calendars! etc.) That said, I did just find this: http://theschoolvolunteer.com/take-tour/ and there may be more like it. (Of course, they aren’t saying pricing here but digging around online it says $0.16/user not sure if that means per volunteer or per month or what. It does have good reviews though.)

In many cases, we can transform the phrase ‘third party solution’ into ‘awkward sales call to find out how much it really costs and what it really does’. You may have to try a few things before you find a third party solution that works for your project.

I’ll stand by what I said and I could take this three option approach to almost any tech problem. You either go basic so you can deploy something quickly and at least partially fix a problem; do something custom and have lots of talks about feelings; or find something that already exists and is ‘good enough’. Depending on your timeframe, budget, and internal politics, the right approach may become apparent to you.

We’ll see what they decide about volunteer management but it’s nice to know they (and you!) have some options on that front.

Nicole runs Breaking Even Communications, an internet marketing company in Bar Harbor Maine. When she’s not online, she enjoys walking her short dog, cooking with bacon, and trying to be outdoorsy in Acadia National Park.
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