Social Media

Courting Controversy

A few major brands have waded into some controversial waters lately, leveraging our current national discord in order to send what is hoped to be a positive message. The results have been all over the map. Here are three recent examples:

    1. Budweiser, Born the Hard Way”

Described as “the story of our founder’s ambitious journey to America in pursuit of his dream: to brew the King of Beers,” this cinematic Super Bowl commercial drew criticism from certain folks for a perceived pro-immigrant bias, especially given that it was released around the same time the president issued an executive order regarding immigration. The hashtag #boycottbudwiser (sic) started circulating before the commercial even aired.

However, as Mashable notes the boycott largely failed, in that “The boycotters … missed the larger historical context of the Budweiser ad.”

 

      1. Pepsi, “Live For Now”

      What can be said about this ad that hasn’t already been said? Pepsi and Jenner were raked over the coals by, well, everyone, including SNL:

      The biggest complaint was that ad was tone-deaf in how it co-opped imagery from Black Lives Matter and other earnest political movements. The thinking that beautiful people drinking sugary beverages will solve the world’s problems is also flawed. In any event, “Live For Now” didn’t live for long. Pepsi wisely yanked the ad a day after its release.

  1. 3. Heineken, “Worlds Apart”

OK, so, if we take the lessons learned from both Budweiser and Pepsi, the message seems to be: Stay away from topical material to avoid ridicule and boycotts. But then along comes Heineken with this ad that takes a huge risk and somehow manages to pull it off.

Writing for The A.V. Club,Gwen Ihnat notes that by using real people, as opposed to models and actors, Heineken “very simply and succinctly accomplishes what Jenner and all those hundreds of Pepsi street-activist extras could not.”

Heineken’s strategy isn’t exactly new, argues Sarah Rense in this piece by Esquire: “It uses the reliable trope of Real People seeing something and/or someone for the first time, and then having their minds changed, mixed with a healthy dose of social awareness.” Rense also notes that, in the wake of the Pepsi debacle, Heineken had a low bar to clear: “By itself, it’s just an ad meant to sell a thing. But compared to the Pepsi ad, it deserves a Cannes Lion. Makes you smile a bit, too.”

Tapping into a nation’s divisions to sell fizzy beverages isn’t necessarily groundbreaking. Coke may have done it first with “I’d Like to Teach the World to Sing (In Perfect Harmony)” way back in 1971.

Horribly cheesy? Yes. A cynical attempt to use flower children to sell soda? Yeah, probably. Offensive? Well, I didn’t see anyone in riot gear, so not really. Actually, the jingle was so successful that it was reworked into a full length song and became a hit on the Billboard charts.

I’m going to end this by recalling an earlier BEC post from 2016 regarding ethics in marketing.

In that post, we outlined a few steps on how to be ethical in marketing: Do the research, Be objective, Be the good, and Get better. We can also cull one other lesson in marketing the Heineken ad: Take the time to get it right. This is doubly true if you’re using a societal issue to spread specific message.

 

Etsy Featured Artist: Jennifer Steen Booher

This month on the blog we are all about Etsy, the online marketplace for “unique goods.” We have a lot of local people who use Etsy as an ecommerce tool, and they’re the best people to talk to about the platform!
Jennifer Steen Booher is a Bar Harbor resident who focuses on fine art photography. Her Beachcombing Series offers a unique perspective on the shores of MDI and “the overlapping forces and life forms that depend on the shoreline” (from “About the Beachcombing Series). Here’s what she has to say about Etsy (BEC questions in bold).
What made you decide to use Etsy as a marketplace for your business?

I joined Etsy on May 1, 2008, so I just had my 9th anniversary! Etsy was a lot smaller back then, and the community aspect pulled me in. It still works as a community, just a much bigger one. There are forum discussions about every aspect of doing business on Etsy, with more experienced sellers helping out the new people, and I spent a lot of time there when I first started. It was a great way to get into online sales, and it felt like a whole lot of people really wanted me to succeed.

Do you sell your products anywhere else online or in real life?

I have a website, jenniferbooher.com. I’m on a couple of other sites that do their own printing, like Fine Art America and Artfully Walls, and I work with Alamy for licensing my landscape and travel photography. I tend to keep my fine art stuff on my own website and Etsy. My website and Etsy are my biggest source of online print sales.

Seashell Snowflake Notecards- available on Etsy

How do you stand out in this marketplace?

I have a pretty distinctive niche – there are not that many people doing this kind of modern, minimalist, natural-history-and-ocean-themed art.  It appeals to people both on a nostalgic level (it reminds them of things they picked up on their own vacations) and on an artistic level (people who want to furnish their beach houses with something more thought-provoking than lighthouses and starfish). My work is very crisp and clean, so it works with a lot of different decor styles. I give the same artistic weight to trash as I do to shells and beach stones, which sometimes confuses people, but more often it inspires them to look at the shoreline in a different way. It’s easy to ignore trash, but these photos suggest that it’s worth examining.  I’ve shipped my work to at least 15 countries and 30 states.

“Beachcombing No. 50,” available on Etsy.

What’s your advice for anyone considering selling their products on Etsy?

Read all of Etsy’s guidelines for newcomers about things like tagging and getting your work found. Spend some quality time in the Forums reading questions (to get an idea of what problems Etsy sellers run into) and the discussions (to see how other sellers solve those problems.) The Forums are an amazing resource! Depending on what you are selling, joining a team can be helpful, especially if you do craft fairs and can find a geographically-based team. The Etsy Maine Team is very active and in additions to their online discussions they also organize pop-ups and participate in fairs. I don’t do craft fairs anymore (my work doesn’t sell there) so I haven’t been very active with the team, but I think they’d be a great resource for a newcomer.

Woodland Series No. 2, available on Etsy

Tell us about your most interesting Etsy transaction (i.e. weird customer questions/requests, or a purchasing experience).

My very first photography sale was to a guy who wanted to glue my photos of sea urchins and crab shells onto a surfboard as a display. He wanted to know if the photo paper would warp under the wet polyurethane. I thought it very probable they would, but he bought them anyway.

(Just for fun) If you had $100 to spend anywhere on Etsy, what would you buy?

An original drawing from Jane Mount’s Ideal Bookshelf series!Wait, no, a set of Arte et Manufacture’s coffee mugs.

Oh no, hang on, crazy vintage eyeglasses from Collectable Spectacle.

My ‘favorites’ list is 13 pages long – clearly this could go on for a while…

Thanks again to Jennifer for answering our Etsy questions, and make sure you check out her website!

Kassie is a distance runner and a distance reader really. She lives in Ellsworth Maine and, while she might be quiet when you meet her, will throw out something witty when you least expect it.

5 Ideas for Instagram Marketing

Instagram, like any good social media platform, has in the past 6 months-year added a few new features, which most businesses approach with caution at first. As businesses/people have gotten more comfortable with marketing on Instagram, I’ve noticed a few interesting ways that people are using Instagram to connect with followers and current/prospective customers.

Here are the five different things I’ve seen on Instagram lately:

  1. The Instagram Takeover. A “takeover” is giving someone else control of the business’s Instagram account, usually for a day but it can also be a weekend. An Instagram takeover usually happens with someone who is sort of related to your business/industry. For instance, Wyman’s Blueberry allowed a food blogger to take over their Instagram page for a whole week. What I noticed in this takeover was that @holly_tasteandsee stuck to on-brand recipes (meaning she integrated Wyman’s products into her takeover posts). It gave Wymans followers something new to look at, and it gave both @holly_tasteandsee’s and Wymans exposure to new audiences.

If you want to try a takeover for your business, find someone who is relevant to what you do (i.e. food company and food blogger, business letting an employee takeover posts, etc), and create parameters with that person if necessary (this could be called common sense, but may still be a helpful conversation to have).

2) Featuring another person. In March (Women’s History Month), Rustic Arrow Maine had “Women Wednesdays” where they featured a local female entrepreneur on their Instagram. It featured a photo of the woman, a caption that included her Instagram handle, and a brief description of her work/business. This type of feature gives you more control than a Takeover, while including other people in your post. This gets attention for their business, too, while creating something new and fun for your Instagram page. Following general rules of social media etiquette, remember to ask a person before you feature them on your Instagram page.

3) Multiple picture post. This Instagram update is great news for those who want to create larger updates like new products/meals etc, but don’t want to overwhelm followers with several different posts. The catch is that all must be in square shape and will receive the same filter. People will be able to see that there are multiple photos in a post, so you don’t have to worry about them “missing out” on the other images in your post.

Garnier and many other Instagram sponsored ads will use this technique as it gives you more bang for your advertising buck. This product image was actually the last in the post- the preceding images were all happy looking women with different hair colors/textures.

4) Use of a specific hashtag to promote a contest (and sharing participant’s photos that came out well). Downeast Magazine is well known (at least, to me) for doing this sort of thing. They request that users tag them and use a specific hashtag, and share some of the content on their own page (after asking permission and using correct attribution). This is a tool called “User Generated Content,” which has become a buzzword in marketing over the past couple years. The idea is to encourage users to share something- in this case, a photo that represents #Mainelife.

Downeast Magazine has quite a few contests/user engagement ideas if you go to their Instagram page. Right now, they are in the process of sharing 40 items from “The Great Maine Scavenger Hunt,” featured in the print magazine. Another thing that is worth pointing out- in the caption for the post below, they say “See our website for more info about entering the hunt,” so if increasing website traffic in an organic, natural matter is something you’re trying to do, promoting content on Instagram is a clever way to do that.

 

5) Unique use of Bookmarks. Seabags Maine, a company that makes bags out of recycled sails. They recently used the new bookmark feature in Instagram (similar to Facebook’s ‘save for later’) to create a contest. They created a “puzzle” and posted one piece at a time (out of order, of course) and gave specific instructions about how to enter the contest. They also accepted the first 5 to respond as winners, which could have encouraged more participation (people may see this and think “I have a shot!” vs. “there’s no way I’ll be the first person to respond so why bother”).

Have you seen any interesting things go by on Instagram that could be useful for businesses (or is just cool in general)? Let us know! 

Kassie is a distance runner and a distance reader really. She lives in Ellsworth Maine and, while she might be quiet when you meet her, will throw out something witty when you least expect it.

Etsy Featured Seller: Amanda Zehner (Living Threads Co)

This month on the blog we are all about Etsy, the online marketplace for “unique goods.” We have a lot of local people who use Etsy as an ecommerce tool, and they’re the best people to talk to about the platform!

We love businesses who love to help others, and that’s exactly what Living Threads Co. is all about. Founded by Amanda Zehner in 2014, Living Threads Co. features handmade textiles from around the world, in an effort to join these communities with the American market. Here’s what she has to say about Etsy as a way to increase online exposure/awareness to products (BEC questions in bold).

What made you decide to use Etsy as a marketplace for your business?   

Access to an already established customer base through a marketplace that attracts a similar demographic as Living Threads Co. is targeting. Access to resources and a network of other similar businesses.

Do you sell your products anywhere else online or in real life?

 Yes, a majority of our business is done outside of Etsy. We primarily use Etsy as a supplemental platform and another way to get our name out, help new customers and businesses find us and then direct them to our e-commerce website. We also sell in seasonal pop-ups and through wholesale B2B relationships to expand our impact on small scale artisans.

LTCo. Nicaragua Family Impact 2015.08.11 from Living Threads Company on Vimeo.

What has contributed to your success on Etsy?  

We view success on Etsy as relationship building and brand exposure but do not have a great deal of success in sales.  Creation of a shop on Etsy does not mean sales and business. You have to prioritize marketing and driving people to your Etsy shop.  That is not our priority as we choose to focus on driving customers to your own commerce site. However, the cost of maintaining inventory on  Etsy is so minimal that it is worth it to us to maintain it.

How do you stand out in this marketplace?  

We are a higher price point product then a majority of products on Etsy and as mentioned above, we strategically focus our energy on driving traffic to our own e-commerce site. However, I do think that our higher end quality product on Etsy helps us to stand out.

From the Living Threads Co. website. One way Living Threads Co. stands out (in our opinion) is their unique story and the fact that their products are not only high quality but have a direct impact on the lives of others.

What’s your advice for anyone considering selling their products on Etsy? 

Make sure that you have a strategy for driving traffic to your shop and standing out, high quality product images and a marketing plan with a focused effort to drive people to your site and convert that to sales.  Whether that is a blog, Instagram, Pinterest, or all of the above.

Tell us about your most interesting Etsy transaction (i.e. weird customer questions/requests, or a purchasing experience).

Have had great experiences purchasing from other vendors and greatly appreciate the ‘small business’  feel. Also being able to interact directly with the owner, have custom work done and have questions answered very quickly.  We have had people reach out about larger orders but have been on completely different pages cost-wise (there seems to be a lack of understanding of the value of hand made artisan products, which is why on our own site we try to tell that story really clearly).

One of our personal favorite items from Living Threads Co is this finger puppets set! There are also sets for other famous children’s books, such as The Very Hungry Caterpillar and Goodnight, Moon.

(Just for fun) If you had $100 to spend anywhere on Etsy, what would you buy?

We would buy more custom handmade cotton tags for out handwoven blankets. I love being a part of the design process of each part of our final product and creating a final product that is hand made from fiber to tagging and supporting small businesses, entrepreneurs, artists and creatives from Guatemala to Maine or Colorado.  So much fun!

Thanks again to Amanda for answering our Etsy questions, and make sure you check out her website! 

Kassie is a distance runner and a distance reader really. She lives in Ellsworth Maine and, while she might be quiet when you meet her, will throw out something witty when you least expect it.

Etsy Featured Artist: Dory Smith Graham (Worthy Goods)

 

This month on the blog we are all about Etsy, the online marketplace for “unique goods.” We have a lot of local people who use Etsy as an ecommerce tool, and they’re the best people to talk to about the platform!

Dory Smith Graham, owner of Worthy Goods, has been using Etsy since 2008 to sell her products. She creates bowties, wool felt jewelry, scarves, and much more from organic, sustainable sources. Here’s what she has to say about Etsy (BEC questions in bold).

What made you decide to use Etsy as a marketplace for your business?

Etsy was fairly new back in 2008 when I started out, a handmade selling platform that was just beginning to take off. It had a very low barrier-to-entry, and that was perfect for me. I had a wicked slim product line at that point, four reversible baby slings and very little extra time with a 6 month old, a sewing hobby and working part time as a goldsmith. I was able to get the shop up and online in just a day.

One of Dory’s products, a gum ball felt and velvet choker

Do you sell your products anywhere else online or in real life?

You bet! At SevenArts in Ellsworth, year round, you can find much of worthygoods full lineup of hats, bow ties, linen smock aprons, and more. Other shops that carry worthygoods are Island Artisans in Bar Harbor and Northeast Harbor; Salon Naturelles, Bar Harbor; Quench, Belfast; Archipelago, Rockland and Center for Maine Craft at the Gardiner exit. Online there are three venues: my main website, worthy-goods.com with a full product line and I have two Etsy shops as well, worthygoods, and the other is worthygoodstextile where I sell organic cotton fabrics and vintage wooden spools & bobbins from shuttered textile mills. I vend at a handful of vibrant summer and holiday fairs locally on and around MDI as well as in southern Maine. My very favorite events to show at are the IAA Labor Day Fair on the Village Green in Bar Harbor and PICNIC Holiday in Portland.

What has contributed to your success on Etsy?

For the first couple years I received a lot of support as a member of the Etsy Maine Team. Then as a more senior member, I offered support to new members. Etsy also offers webinars and email/pdf type ‘schools’ that help with solid advice in parcels that are usually easy to work through to improve targeted areas like developing voice, branding, Etsy SEO as well as planning for the holiday season.

How do you stand out in this marketplace?

Since worthygoods is dedicated to gear steeped in Maine style, I stand out with my product line and my branding. Both highlight and reflect my love of Maine from The County to the coast. My branding uses a vintage Maine lobster license plate, something that still resonates with me and my customers, especially. I find that the more I accentuate the things that ring true to me as reflecting Maine heritage, the more my customers see worthygoods as authentic Maine gear.

What’s your advice for anyone considering selling their products on Etsy?

If you are just starting out on Etsy, I would suggest you take a long, hard look at your pricing structure. Since Etsy has become a publicly traded company, they have really increased their transactional fees, added a fee-based payment processing platform, incorporated two paid layers of search-based advertising, in addition to the shipping platform. It’s easy to under-price yourself and hard to bump it up later on once you’ve established yourself a bit.

Tell us about your most interesting Etsy transaction (i.e. weird customer questions/requests, or a purchasing experience).

My favorite sale on Etsy for worthygoods was relatively uneventful, but Farrah Fawcett had an employee of hers custom-order and purchase a hat for a relative. I was on cloud 9 thinking that one of my Little Trapper hats was having a brush with fame in California. An interior design service, Homepolish reached out to me via worthygoods textile on Etsy for a variety of vintage wooden spools and bobbins. They purchased a bunch and used them for a pop-up men’s shop, J Hilburn in NYC. Esquire did a feature article on it and there was a decent bit of local press and write-ups on it, too. I still use their styling as inspiration for my own shop photos and decor.

If you had $100 to spend anywhere on Etsy, what would you buy?

Ooh, fun! I would buy myself a bag (or put it towards one, at least!) from roughandtumblebags.Etsy.com. I was in Portland recently and was thrilled to find a second-hand one at a cool consignment shop there. They are hand-made in Portland Maine and have a great lived-in look and casual feel about them.
Thanks again to Dory for answering our Etsy questions, and make sure you check out her website
Kassie is a distance runner and a distance reader really. She lives in Ellsworth Maine and, while she might be quiet when you meet her, will throw out something witty when you least expect it.

You Don’t Get to Copycat Just Because Someone Already Invented the Wheel

Social media platforms have been ‘borrowing’ each other’s features since the beginning.

The latest instance involves Snapchat’s famous disappearing Stories feature being used by Instagram, and now Facebook.

How Facebook Is Trying To Be More Like Snapchat

A couple weeks ago, I’d noticed the Facebook Messenger App had a new feature called “My Day,” which is basically a way to chronicle your day in photos/videos that disappears after 24 hours, similar to Instagram and Snapchat stories. I noticed a few of the people I’m connected to on Messenger had tried it out.

Yesterday, if you were on the Facebook app (i.e. not on a computer), you may have noticed a few small circles at the top of the page before your Newsfeed starts. On the farthest left, there is a circle with the folded up paper airplane which has come to symbolize Direct Message in social media-world (direct message = a private convo). The next circle is for you to add your own story, and the farther out ones are for your friends stories.

Facebook’s Story feature comes with a lot of the same tools as the original on Snapchat: fun filters, the ability to draw, geofilters…but they don’t have the ability to FaceSwap (which still appears to be unique to Snapchat) or do the fun slo-mo videos. Business Pages are not allowed to use Facebook Stories at this time. (For more information on the similarities and differences between the app, check out this article from TechCrunch).

Regardless of your opinions on Snapchat, Facebook, Instagram, or any of the social media platforms, the way they utilize popular tools from one another more or less successfully calls to mind an old saying: “You don’t have to reinvent the wheel.” I’m pretty sure this isn’t meant to encourage straight up copying another business, but finding inspiration here and there.

How You Can Not Reinvent The Wheel Without Taking Someone Else’s Wheel

The key to it all: Think inspiration, not duplication. For instance, if you’re trying to come up with a design for an email newsletter, one way to get ideas is to look at what other businesses are using (looking within your industry can be a good starting point). After doing some research, you’ll have a better idea what your own taste preferences are, like if you prefer a fancy header, want to include exclusive new deals every month, dislike sans serif fonts, etc. You aren’t necessarily looking for a template to straight up copy.

The same goes for website design, ideas for social media contests, etc. There’s nothing wrong with doing some research and finding inspiration, but take some time and effort to make it unique to you and your business. Just because the wheel has already been invented doesn’t mean you don’t need to offer any creative input. Make it your wheel before putting it out in the world.

Kassie is a distance runner and a distance reader really. She lives in Ellsworth Maine and, while she might be quiet when you meet her, will throw out something witty when you least expect it.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19