forms

Marketing a Piece of Cake

I have always had a bit of a sweet tooth. In fact, I’m pretty sure all of my adult teeth are actually “sweet.” Unfortunately it’s not possible for me to physically be at all the bakeries I’d like to (and there are so many to choose from around here), so that’s why I follow them all on social media.

The benefit is that I get to see delicious cupcakes and other goodies on a daily basis, even if I can’t physically make it into the store. Another benefit, which we’ll get into more in a bit, is that I’ll sometimes make a special trip to a bakery if I know in advance that they’re going to have a certain goodie there.

Based on some of the bakeries I’ve seen online, I’ve noticed a few things that bakeries do in their marketing to get people in the door.



Online Order or Inquiry Forms. One simple thing bakeries can do is set up a form on their website to take orders. For instance, if you get a lot of pie orders around Thanksgiving, you can create a simple form to let people know what your flavor options are. You can also use it as a way to filter out what you do and don’t offer (i.e. you only do chocolate, vanilla, and carrot cakes and nothing else) as a way to cut down on inquiries. Obviously, for those that do custom ordering, it’s difficult to implement a form to cover the infinite options, so instead you could do a general, initial contact form so that you know the person is looking for a marble cake for their cat’s 5th birthday. Sweet Sensations Bakery/3 Dogs Café  has a good system on their Specialty Cakes Page.

Galleries/Albums. I remember going to Hannaford and flipping through their birthday cake album that they had on the stand by the bakery and planning pretend birthday parties (…for myself). While it’s a little trickier if you do a lot of custom work, you can offer galleries of your past work to showcase what you’re capable of doing so potential customers can get an idea. For instance, Cakes Downeast showcases cakes after they’re made on her Facebook page.

Price Points & Offerings. Another idea for offering people as much information as possible before they contact you is to create a page of price points and offerings on your website. 3 Dogs Café is a great example of this on their website. For instance, on their bakery page they have a table of cake flavors, sizes, and the prices (with information about how many each size typically feeds).

Marketing Scarcity… “Limited supply” is one way to make people flock through the door FAST, especially when it comes to cookies. One thing that I’ve seen bakeries do (that totally works on me) is announcing when they’ve made something that they don’t usually make, AND letting people know that there is a limited supply (i.e. one batch/one cake etc). It also works as a way to test a new product. For instance, after seeing this cake, I considered driving to Bangor to grab a slice (tragically my schedule didn’t allow it).

…And Regularity. Most places have at least a few staple products that are always available, like coffee, bagels, etc. While getting people in the door for goodies you make occasionally is a good tactic, it also helps to let people know what they can expect on a daily basis. Of course it can be hard to keep up with posting social media while you’re also trying to run a business. A Slice of Eden in Bar Harbor has an interesting solution-by posting their soup and bagel of the week, and anything else to expect.

Speaking of regularity, making sure business hours are up to date on social media is key. Many bakeries are early to open/close, and people are more likely to stop in on their way to work if they know you’ll be open during their commute.

And whatever you do, remember to have fun, like our friends at Mount Dessert Bakery!

Whether you run a bakery (or just stalk them online like I do), here’s hoping this post gave you some ideas… and maybe an excuse to get your favorite carb at your favorite local bakery.

Note: If you are on or near us, Gift MDI has a very useful blog post about the best $5 carbohydrate you can get at every local bakery.



Tech Thursday: Put a Form on It!

Do you have a website without a form on it? We’re here to give you some ideas- from contact forms to surveys, there are tons of ways a form could benefit your website, make your life easier, and make customers happy!



Website Launch: Community Development Society

cdsdesktopview

cdsmobileviewWhen a website is meant to serve a lot of people, you have to balance the needs of everyone.

The Community Development Society has hundreds of members worldwide. Many are involved in committees within the organization (so they need access to info regular members wouldn’t get). And, just like any membership organization, CDS has to attract new members and provide enough public information that people understand what the organization does and want to join.

The new CDS website is not only responsively designed but accommodates these separate audiences.

Created in Joomla 3.0, this website not only serves as a resource to thousands of visitors a month but shows what an open source CMS like Joomla is capable of in terms of function and customization.

Member Only Area

All members receive log in information when they join the organization. Once logged in, members see a special sidebar of content only they can access.

Members who want to blog are assigned permissions to do so and they can add and edit their posts on the website without accessing more sensitive areas.

As per the organization’s request, the profiles are connected to an internal social network, allowing logged in members not only to post to forums, create blogs, or see specific content but also create and maintain a profile that others can see and connect with… you know, once logged in. (We’ll be working with CDS this winter on further refining this feature with the help of member feedback.)

cdsloginonlystuff

Tagged Content

The homepage of the website displays the organization’s most important information for members and non-members alike but since the organization does publish content on social issues and about a variety of locations, it was important for this website to be able to have tagged content.

Tagging ensures people can move around the website and browse easily on topics most of interest. (The search feature is great if you know exactly what you’re looking for but tags can let you stumble upon cool content.)

cdsresponsivegoogleform

cdsresponsivegoogleform-mobileviewGoogle Apps Integration

The organization wanted the ability to have forms on their site but, rather than submissions getting sent via email, wanted them in a spreadsheet committees could edit and access easily.

Since they have been using Google Apps over the last year, this seemed like an opportunity to use them to handle conference submissions in a way that would cut down back and forth emails (they are all stored in a spreadsheet) and allow people to access/edit them while keeping a copy of each revision.

Not sure why anyone would want to fill out an in-depth form like this on a phone but it’s responsive too.

Training Videos

Because members are in many locations (and more than a handful of people needed to be trained on website updates), it made sense to make video tutorials on how to do things on the site (in 5 minute increments or less).

Every time someone asks about something, we make a video and put it on CDS’s own private Vimeo channel, in addition to the videos we thought necessary to have at site launch. This way, if someone forgets or a new person takes over, they are a short, fun video away from being able to do something on their website.

Though we launched this site back in May (!), we have only just now had time to write about it. So congratulations to CDS on their site and here’s hoping it inspires not only membership but activism in community development, a worthy cause indeed.