Social Media

Anonymous Social Networks 101

The internet began as an anonymous place. Chat rooms asked us ‘a/s/l’ and I’m sure I am not the only one who pretended to be a completely different age, sex, and location than I was. There was something about trying on a new identity.

As social networks using our real names came into play, it was harder to be anonymous. Your potential employer or your mom could be looking at what you just said or shared.

It was only a matter of time before the internet cycled back, recoiled from too much sharing. Apps and websites where you can be anonymous have come back into popularity.

We’ve previously blogged about YikYak but there are a couple of other anonymous sites to know about:

Whisper

So this network combines anonymous with location data. So you can share your secret thought and other people can like or comment… but you can also see other people’s secrets that are near you (1 mile radius, 5 mile radius, etc.) The secrets range from silly to serious:

whisperconfession1

whisperconfession2Something about having the image with the thought makes them stand out a bit, nice to read on a mobile device. And since this is an app, that makes sense.

 

Reddit

Reddit is a bit of a longer form social network with writing and links. You can see what’s trending overall by going to the homepage:

reddit-homepage
The more interesting part of Reddit though are the subreddits. For example, you can join a community about Game of Thrones (at www.reddit.com/r/gameofthrones) and discuss you interest in this show in detail with people all over the world.

Clearly works well if you are more verbose, or want to share a link and get comments on it.

Some people chose to have an active anonymous account while others use ‘throwaway’ accounts for a one time confession.

Anonymous social networks are similar to regular social networks:

  • Typically ordered by most recently updated content
  • Can participate on your phone only for some, others you can access on your computer too
  • You can like/heart/upvote things that you like to show support
  • You can leave comments for more detailed feedback.

Of course, sometimes anonymity brings out the worst in people in the way of cyberbullying but honestly, in these communities, I have found mostly support for my ideas too weird or dark to share on regular networks. (I know it’s sad but I used to be a little nervous to go on Reddit but, much like staying away from the seedy streets in your city, is a nice place for the most part of you don’t go searching for the bad stuff.)

As we figure out what is and isn’t acceptable to share with our real life friends on social media, I see the popularity of these sites growing. I personally love Reddit because there’s no real ads, no messaging, and I can just browse information… and contribute when I feel like. Personally I appreciate that because of the internet, there is a lid for every pot.

Nicole runs Breaking Even Communications, an internet marketing company in Bar Harbor Maine. When she’s not online, she enjoys walking her short dog, cooking with bacon, and trying to be outdoorsy in Acadia National Park.

The Before & After Craze

Whenever you get on the internet or social media, eventually as you scroll through various posts, you’ll probably encounter a “before and after” image. I recently saw this article about a woman’s photoshoot before/after her gastric bypass surgery. Her photographer friend came up with a clever concept for the before/after images, where her pre-bypass and post-bypass selves were interacting with one another. Why does social media enjoy before/after images so much? Or, more accurately, why do we like before/after images so much? Perhaps we’re all a tad sentimental, yearning for simpler times. Or maybe we all secretly want to be time travelers, and looking at these pictures is the closest we can get (#tbt, anyone?).  I’m  personally leaning toward the latter explanation, but whatever the reason, we seem to be fixated on stories that depict transformation. This may also help explain our culture’s fascination with werewolves etc.

Weight and body transformations are probably the most common types of before/after images that we see go by (with fitness groups and accountability), but there are so many other types out there. It’s a timeless marketing tool (think of any laundry detergent commercial you’ve ever seen) and inspiration for entertainment (pretty much any fixer-up show on HGTV).

They show change. Whether we consider that change progress or regression, before/after images show development. This change may deliver some shock value or share the results of someone’s effort and hard work. They offer the reminder that nothing is permanent, which can be equal parts reassuring and terrifying.

Time lapses are also a way to show change. I’ve never made one myself, but it is a neat way to show how things have progressed. One of the more touching examples I’ve seen is the one where the guy takes a picture of his pregnant wife every day for 9(ish) months, until she gives birth. And it’s all captured in a little under 3 minutes, which is pretty magical.

There’s also the ever popular sunrise to sunset time-lapses, which take you through a day in a matter of seconds.

(originally found here)

They can be entertaining…

Who doesn’t love a good (or bad) celebrity transformation? Or seeing shows like Pimp My Ride or Extreme Home Makeover? There’s a reason these shows are/were successful. You can watch an average Joe’s dilapidated sedan transformed into something sleek you’d see on Fast and Furious with a control panel that Batman would envy, all in a half hour time slot with no less than 5 commercial breaks featuring whatever Real World we’re on now. I invested a lot of time in this show, and I don’t even know anything about cars.

There’s also movies like She’s All That or The Princess Diaries, where the average looking nerdy person is transformed into a beautiful popular person. These transformations are usually a matter of switching from glasses to contacts and a good hair straightening, set to an aggressively peppy pop song. Then there’s the hold-your-breath anticipation before the big reveal that we all buy into, in varying degrees. It’s also fun to see how our favorite celebs have grown up over the years.

I especially enjoy when people try to deny that there has been any sort of transformation (looking at you, Renee Zelleweger). “Seriously, I just woke up and had a different nose and possibly a few less wrinkles.” For instance,  That’s like if I decided to dye my hair black tomorrow and then get angry and defensive when people try to tell me otherwise.

Or Motivational…

In the case of accountability groups, or people who have had a traumatic experience, before/after is used as a story. “Once upon a time, I was here, but now, I am over here.” It’s a way of sharing a triumph against whatever struggles we are going through, encouraging others. This is how Kayla Itsines became Instagram famous. Her before/after pictures of clients reached a much broader audience than she ever imagined possible.

This is just a snapshot of her more recent posts, to see more check it out here: https://instagram.com/kayla_itsines/

This is just a snapshot of her more recent posts, to see more check it out here: https://instagram.com/kayla_itsines/

When used this way, before/after images can inspire others through sharing experiences and letting them know that “You, too, can make a change!

Or Terrifying…

In addition to inspiring positive, healthy transformations, before/after images can serve as a warning. During my senior year of high school, our hallway* was peppered with pictures of healthy looking people turning into promotional material for The Walking Dead. Before/after images are also used to depict really grotesque stuff. Besides PSAs for drug abuse, my other favorite “bad” before/afters include celebrity plastic surgery gone too far and terrible things happening to the environment.

*Some of you might think this is meant to be plural. It is not.

Or Sentimental.

What is it about having that to go back to? We have Transformation Tuesday, Throwback Thursday and Flashback Friday for a reason. There’s a certain “Remember when…” element to these travels through time. During Class Night (the night before graduation) my senior year of high school, everyone submitted a 3 pictures for the slideshow (usually, a baby picture, a candid, and one of the senior portraits). People laughed, people cried. In a way, our slideshow served as a before/after montage of our entire class. It was really heartwarming and we all felt closer than at any other point in our 4 years together.

Ultimately, before and after images are narratives. Everyone has a story to tell, it’s all about how you tell it.

Cracks me up every time.

Cracks me up every time.

 

Kassie is a distance runner and a distance reader really. She lives in Ellsworth Maine and, while she might be quiet when you meet her, will throw out something witty when you least expect it.

When Automated Marketing Goes Wrong

Earlier this week, I received the following email from Pinterest:

iamthemorningrun

You may wonder why this is at all significant. Kassie, Pinterest sends emails like this all the time…Yes, they do. But guess what? I don’t hate running- I really, really love it. “Embrace the morning run” makes it even better-I pretty much only run in the morning. Maybe Pinterest and I need to spend more quality time together, because we clearly don’t know one another well at all…

While this was ultimately a hilarious experience, I would be mortified if I was the person who sent this email. It’s a great example of when automation goes wrong.

Scenario 1: Pre-Scheduling/Automated Posts

Not all automating is bad. I use it to schedule Facebook posts, tweets, and blog posts in advance. The thing is, you can’t just put this stuff on autopilot- consider Murphy’s Law. Facebook, for example, went through a month-long phase where it wasn’t publishing any of the posts I had pre-scheduled. It made it on my radar, and for awhile I had to manually publish everything, but it would’ve made me look lame if updates weren’t publishing for a month because I scheduled them and forgot about it.

Another potential danger to look out for in pre-scheduling  is the actual content. You don’t want to schedule things too far ahead, because new information is constantly coming in and you don’t want to be known for posting month-old articles. In keeping scheduled posts relatively short-term, it’s also more likely that you’ll remember what you’ve scheduled to go out and make adjustments as necessary. For instance, if an event that you’re promoting gets cancelled, but you’ve scheduled some status updates to build excitement, it’s really awkward if those end up getting published because you forgot about them.

You can also set up automated posts to respond to mentions on Twitter or Facebook (or anywhere else). As a warning, the results are often hilariously terrible. For example, this automated response from Dominos Pizza:

Dominosfail

 

This person had an excellent Domino’s experience…but Dominos apparently believed it needed a different PR approach on it’s Facebook page…and apologized for the inconvenience.

Scenario 2: Automated Names

These often fail the hardest, and are the biggest giveaways that robots handle your marketing. If you have no interaction with a person besides him filling out a form on your website, you don’t necessarily need to be on a first-name basis. This chart below (from Beachhead) shows the most common reactions to errors in a personalized email.

Costofautofail

 

If it’s a larger corporation, I generally assume most of the marketing emails I get have been automated, so I’m a bit more forgiving (it’s not like the CEO of Old Navy knows my first name). But, if it’s a smaller business and I’m a loyal customer, getting a personalized email for “Amanda” would be a bit offensive. On a scale of “Never visit the website again” to “Automatically delete emails,” I’m probably more of a “Continue receiving emails for mild amusement but never take this business seriously again.” Depending on the individual, you may get more of a “Meh” response to a “This is totally a personal affront” repsonse.

Fun fact: we don’t have first name fields enabled on our email newsletters, and it’s not because we don’t appreciate our individual subscribers- it’s because we read about automation fails and know how potentially damaging a glitch in the system can be).

Scenario 3: Marketing the wrong things to the wrong people.

This tends to be more of a large scale business problem that comes from sending automated sales emails. It’d be kind of embarrassing to send out an email trying to sell a specific type of lawnmower to someone who just purchased one from you earlier in the month. Being on the receiving end of that email would also be confusing: maybe the customer and salesperson had some lengthy phone calls/email exchanges about the purchase, examining options in a way that made the customer feel really, really awesome about his/her new lawnmower. I’m talking zero-buyer’s-remorse positive. This person was raving about how attentive the business was to the needs of individual customers. And then…this tragic email.”What the…it’s like they don’t even know me…

Heavy automation takes away the humanness of marketing. The risk, especially with smaller businesses, is that your existing customers feel undervalued. The reason people enjoy small business interactions is because there’s a unique quality of service implied: a genuine friendliness, a concern for the customer’s needs (in other words, they kind of expect that warm and fuzzy feeling).

This is where something like email segmenting can come in handy, if you have the time and patience to sit down and go through it all. This can help add a personalized element to your automation, plus, your messages are going to get more bang for your buck when they get to the people who will benefit from them.

Takeaway: “Ultimately people buy from people.” Automation clearly has benefits, otherwise no one would be doing it. Find a happy automating medium that feels right for your business.

Kassie is a distance runner and a distance reader really. She lives in Ellsworth Maine and, while she might be quiet when you meet her, will throw out something witty when you least expect it.

Dude’s Guide to Pinterest: Part 4

dudesguidetopinterestPinterest is one of those wildly popular websites we find ourselves explaining to people. Most people think it’s for women only so we thought we’d have our token male, John, look at the site and report back. For the next few weeks, John will delve deeper and deeper into Pinterest in an attempt to explain it to everyone but in particular a certain half of the population. This concludes the series of posts that take a look at social media through a guy’s perspective. (If you missed posts one, two, and three, give them a read!) 

There’s a lot of detritus out there.  Seriously, someone has a how-to on how to cook make perfect crispy bacon. (Step 1, open package; Step 2, place in pan; Step 3, throw pan and bacon in trash because you’re too dumb to cook bacon.)

There’s also a lot of catch phrases that turn me off. “Paleo,” being one of them. “Gluten-free” being the other. One recipe called for “Himalayan sea salt.” That’s way too a specific a salt to for any self-respecting guy to ask his grocery store clerk for. There are only two types of salt. The small kind and the big kind. It doesn’t matter if it comes out of the ocean or not, it still tastes like salt.

I’ll forgive you Pinterest. Because now I’m soaring on the chicken wings of my dreams.

But … will I continue to use Pinterest? Would I recommend it to other, like-minded dudes?

I’m still leaning toward “no.” I enjoyed the fact that I could find an easy wing recipe, and that it came out great. But I can just as easily find that sort of thing on Food.com, Foodnetwork.com, or the plethora of other online recipe depositories out there. My other pinboards are largely empty.

Just like real-life scrap-booking has little appeal to me, I can’t really recommend Pinterest to other dudes. I work a lot, I have two kids, and there’s just not a lot of time for this pinning nonsense. My Pinboards will collect whatever the equivalent of dust is on the internet.

So long, Pinterest, and thanks for all the wings.

Dude’s Guide to Pinterest: Part 3

dudesguidetopinterestPinterest is one of those wildly popular websites we find ourselves explaining to people. Most people think it’s for women only so we thought we’d have our token male, John, look at the site and report back. For the next few weeks, John will delve deeper and deeper into Pinterest in an attempt to explain it to everyone but in particular a certain half of the population. This week continues from a man’s introduction to Pinterest and resuscitating a neglected account. What’s John’s first pin, anyway?  

So I pinned the first thing I saw and within seconds, some (presumably) nice lady named Nadia Wong repinned it.

All of a sudden, I’m commenting, repinning, getting excited over Pinterest. Kind of embarrassing, but true.

wing2

wing3

So we had wing night the other night, and I wanted a little variety, so I hit my pinboard.

I went with the baked brown sugar wings because of the simple fact that I had all the ingredients already. I ditched the cream sauce. I don’t have time for that.

brown sugar wings (1)

They came out pretty damn good, too. Not as crispy as I’d like, but wicked flavorful, and a nice break from the frying.

IMG_5431

So, yes, Pinterest did come in handy. But is it worth it?

Find out John’s answer and final word on Pinterest next week!

Dude’s Guide to Pinterest: Part 2

dudesguidetopinterestPinterest is one of those wildly popular websites we find ourselves explaining to people. Most people think it’s for women only so we thought we’d have our token male, John, look at the site and report back. John will delve deeper and deeper into Pinterest in an attempt to explain it to everyone but in particular a certain half of the population. To continue from last week’s introduction, Breaking Even Communications takes a look at social media through a guy’s perspective in this blog series. Let’s see what happens once John remembers his neglected Pinterest account:

When we last left off, I had started, and then quickly forgot about, my Pinterest page. And thus, I now believe Pinterest is like a potted plant. Some people like their plant, paying it attention, giving it light and water and love. Others, like me, will bring a plant home from the, I dunno, plant store(?), only to forget I left it on the radiator to die an agonizing plant-death.

But, like that birdsnest snake plant I had in college, you can bring a withered and dehydrated Pinterest page back from the brink with a little bit of half-hearted attention.

pinterestplant

Rather than pin about guitars that I don’t have time to play and cars I can’t afford, I decided to shift my Pins to one of my more recent obsessions—making the perfect chicken wing. (Why are chicken wings second only to calzones as being the most magical food found on earth? Dude, you’ll never understand if I need to tell you.)

parks-calzones-02

And, as it turns out, Pinterest is made for recipe sharing.

Here’s what a simple keyword search for wings pulled up:

wings

My God, man. Just look at that. That’s beautiful. And, unlike guitars and Mustangs that were the focus on my other Pinterest pages, I do have a budget for the occasional wing-fest.

Moreover, Pinterest now has a fun, practical purpose for me. I’ve got about 50,000 wing recipes and ideas accessible in a colorful, fun format.

Which brings us back to the primitive days of personal computing. If you remember when the IBM PC Jr. came out, it was marketed as more or less a word cruncher/videogame system. It was also touted as a way to organize your recipes, via the simple process of turning on the computer, waiting a half hour to boot up, removing your old hand-written recipe cards from the box, typing them, storing them on a large floppy drive, printing them on a noisy dot matrix printer, and then putting them in a binder. It was that simple!

Well, the digital world has come a long way to become the kitten-gif delivery system that it’s famous for today. But we’re still using it to organize ways to cram our maws full of fatty, fried foods.

Next week, check out John’s first pin and an IRL Pinterest recipe…will it be an internet-worthy Pinterest fail?

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