The good news is, you can sell more online without the responsibility of creating a whole new product/service! Here are a few ways you can cross sell while working with other businesses or non-profits:
Figure Out Referrals
Looking through your contact form inquiries, social media comments, and email inbox, I’m sure there are some things that people are asking you for that you are unable or unwilling to do.
Let’s say you are a greenhouse but you get lots of comments asking where people can get sod. What you could do is contact companies and get their information and make it available on your website. “Hi Debbie, thanks for asking us about sod. We don’t sell it but Company X and Company Y both do. Here is a link on our website about their services, price points, and more: thewebsite.com/faq/all-about-sod.”
No matter how formal or informal, working with complimentary businesses means you can steer your customer (or potential customer) in a good direction so they still feel taken care of by you and hopefully, that other company appreciates and reciprocates, either with a portion of the sale you generate or by sending referrals your way, too.
Consider The Subscription Box
Let’s say you sell something that goes well with other somethings… but you don’t necessarily want (or need) to carry it in your retail shop. Consider making a subscription box, where customers subscribe for a monthly price (or slightly lower quarterly/annual) price to get a box of stuff around a theme.
An excellent example of this is Willie Wags right out of Bangor Maine. They send out boxes of stuff collected from different businesses celebrating women entrepreneurs (they’ve recently moved to a retail location in downtown Bangor too but they could have kept it subscription box only if they wanted I’m sure).
Maybe you sell stationary and have connections with others who sell cool pens, stickers, etc. You could probably make some boxes including the products of your business friends (and yours) at a price that is lower than retail but allows you to get in front of new customers. (Aside: I’m not sure why no one has done a ‘Bar Harbor Box’ yet, I think that would kill!)
Host an event together
Events take a lot of bandwidth but they are good ways to attract new customers whether it’s an open house, a workshop, or something else.
Finding a complimentary business to help you host an event is a great way to not only divide the work but make the event more fun. For example, if you are a hardware store but you don’t do party rentals, it may be cool to have a cookout/block party with sales going on while you have a few rental pieces of equipment (bouncy houses and slush machines anyone) set up too. There’s also a likelihood of more attendees because you get the draw of two (or more) businesses- customers of one business may show up and decide to become customers of the other business, too (especially if there’s a bouncy house involved).
In other words, cross selling doesn’t just have to be your stuff. It actually works well when it isn’t. By figuring out ways to work with other entrepreneurs in a complimentary space, you can all win together.