Ethics in Marketing
Working for a small business that attracts some amazing clients, I’ve never run into a situation where I’m asked to carry out a task or promote something that I’m morally opposed to (and, I have the freedom to politely turn down such a project). It’s a freedom I often take for granted, until I hear stories about people who don’t necessarily have such freedom.
A couple weeks ago, I was listening to a podcast (Real Talk Radio with Nicole Antoinette) where a woman was being interviewed about her blog (Super Strength Health). Part of the podcast that I found intriguing was towards the end, when she spoke about being approached by various brands to promote their product (a fairly common occurrence for lifestyle bloggers). Usually when this happens, the brand has done a bit of research to determine if the blog’s message meshes well with the brand’s message. As a bit of background, Super Strength Health shares very raw material about eating disorder recovery. The brand that approached her had a tagline along the lines of “guilt-free snacking.” You might see the problem here.
So, the blogger was a bit frustrated. “If you spent any time on my blog, you’d know that we were not a good fit.” Which is true. The discussion goes on to discuss the slippery slope of assigning guilt to food/eating in marketing, and whether or not that is unethical. Regardless of where you or I stand on that particular issue, it made me wonder about the messages I’m putting out there. How can I be ethical (or more ethical) in what I produce?
As mentioned before, I have the freedom to turn something down if I feel it is unethical or immoral. We never really get those clients. Usually when I think “unethical marketing,” it’s the blatantly obvious not-cool marketing, like promoting unhealthy habits, tearing down a competitor’s product or service instead of focusing on why your product/service is valuable, or ignoring glaring flaws or safety concerns with a product (think recalls). These are all easy for me to avoid (in that I’ve never encountered them).
So, instead, I thought of a few little ways to be even more ethical. Here’s what I have:
Do the Research. Make sure you know your facts, especially if others are coming to you for information.
Be Objective. Do you really think this product/service would benefit other people, or do you maybe have dollar signs in your eyes?
“Is this Something I Would Do?” If you’re having a hard time being objective with the facts, ask yourself if you would follow your own advice.
Be the Good. This is my way of remembering my bottom line: whatever I put into the internet/world should make it a little better, even if in a small way.
Get Better. There’s always room for improvement, and as someone who produces content for the internet I could in theory find a rhythm and rest on my laurels. But I could also keep an open mind and look for ways to improve my work (because this isn’t just about me).
My hope is that following these five points in a more thoughtful way will help me feel even better about what I produce, and be more helpful for our clients. (I say ‘more thoughtful way’ because I usually perform research or try to be objective, but it can be reflexive).
The cool thing about marketing ethics? Marketing Schools defines it as “less of a marketing strategy and more of a philosophy that informs all marketing efforts.” It’s not a strategy or a game-plan, but more like having a Jiminy Cricket on your shoulder asking if you believe in the message you’re about to share with the world.