business love

How To Help People Buy From Your Business Online

You have a great product/service. You even have a website setup to sell said product/service.

Yet, you get the feeling that business could be better. Maybe your customer needs a hand to buy from you? Here are some ideas:

1. Make Yourself Easy To Find.

Follow SEO best practices. 

Search engines like three things (to overly simplify): words people are looking for, links coming into your website and frequently updated content. For more information on SEO best practices, check out some of our blog posts on the topic:

Playing well with search engines means that the people looking for you (or more accurately, your product or service) can find you.

Consider listing yourself on other websites or marketplaces. For example, if you sell Wordpress themes, maybe a marketplace like Themeforest or if you make handcrafted cribbage boards,  make a listing on Etsy.

Like anything, listing your goods on a different website has pros and cons. One pro is that you’ll be able to see a wider selection of the market. You’ll be in a position to increase awareness about your product, as well (out of the population of people who use Etsy, only a handful may already be aware of your business).

The con is that you don’t always have full control over order information. For instance, on your own website you may have an email newsletter signup as people check out. But at least consider making yourself easier to find by having a presence on websites where customers are looking for your product.

2. Make It Easy To Buy.

Accept multiple forms of payment (ex: credit cards and PayPal). What happens when people go to your online cart? What are you offering in terms of payment processing? Having more than one option, such as PayPal and a credit card processor (i.e. Stripe), could improve your checkout rate. 

If big product, consider payment plans. If you’re selling a big ticket item, consider breaking it down into payment plans (based on the actual price). This makes your product more attainable at no

Make sure payment/cart works on mobile. It’s expected that 50% of purchases online will be from a smartphone in 2017. If your website isn’t mobile friendly, or cannot handle purchases online, it’s worth taking the time to add this ability.

Watch ten potential customers navigate your website (and be quiet while they do it and take made notes). You’ve probably spent time working on the setup of your website, so the ins and outs of navigation probably make complete and total sense to you already. Watching someone else try to navigate your website from start to finish will give you a more accurate perception of a user’s experience on your website and where any shortcomings may exist.

3. Make It Advantageous To Buy.

While you don’t necessarily need to offer this for every product on your site, adding some form of incentive once in awhile can give sales a little boost.

A few ideas for making your product advantageous for customers include:

  • Coupon codes
  • Affiliate programs
  • Early Registration Discount (or other time sensitive promotions)

Someone will always think they can buy it later. By incentivizing action, you can turn ‘later’ into ‘now’.

4. Make It Easy To Share.

We’ve talked about making products easy to share, perhaps by adding social share options for coupons or on the product itself. Zulily combines these tactics in the following product post:

A few things you may notice at the bottom of the image:

  • Incentive to share the product for a discount
  • Three options for sharing- Email, Facebook, and Pinterest (Email is a great sharing option for customers without social media, or those who want to share with a person who doesn’t have social media).

Sharing is only a click away, and if you’re saving $15, why wouldn’t you want to “share”?

5. Make It Easy To Stay In Touch.

In some cases, creating an easy way for customers to stay in touch or communicate with you/among themselves will encourage them to follow through with a purchase. Some examples where this would be helpful include online fitness programs (i.e. month long challenge groups where people can interact with one another), any sort of online class, or any event where it’s helpful to have a ‘community.’

Another fairly simple way to stay in touch with people is to add an email signup somewhere in the checkout process. This gives them a way to stay in touch with you after a purchase, perhaps so you can ask for feedback or send information about future offerings. The idea is to check in at a regular increment, maybe weekly-monthly, not to be the email equivalent of a “Hey what’s up” text that you didn’t sign up for but for some reason keep getting every 12 hours anyway. Communication should be helpful, not annoying or unnecessary.

By making it easy for your customers and potential customers to buy from you online, they’ll be able to show more love to your business. Let them love you, but be easy to love too.

Nicole runs Breaking Even Communications, an internet marketing company in Bar Harbor Maine. When she’s not online, she enjoys walking her short dog, cooking with bacon, and trying to be outdoorsy in Acadia National Park.

Considering The Affiliate

This month’s theme is showing love to businesses and, much like we’ve formalized love with marriage, the formalization of business love online can be an affiliate agreement.

An affiliate is someone who reps/represents your company a mutually agreed upon way. They aren’t an employee but they’ve typically signed up to let you know they are interested in doing this. You may have terms for them, like they can’t use the product you are trying to sell in a certain way or can’t do certain things with product links. Once signed up, your affiliate can recommend your company and typically they get a financial kickback for doing so (ex: when someone becomes a paid member or upgrades their account.) In other words, they can recommend all they want but until your company gets a conversion, you don’t owe them anything.

By Googling “Warby Parker affiliate” I see what the terms are for me to recommend cool frames and where I can sign up. This brings down Warby Parker’s overall marketing costs while giving me incentive to share my love of them.

How do you know if an affiliate has made a sale for you or not?

Option 1: Give them a custom link.

For example, let’s say your name is Bob and you LOVE our blog and wanted to get people to subscribe. We talk about it and I say I’ll give you $1/person who signs up for email list. I could make a custom email newsletter subscription link like breakingeveninc.com/newsletter%bob that you can share. The people you share that link with are directed to a normal looking page; I’m just tracking it in a special, distinct way. In my website software, I could set up for it to track when someone who got to that link signed up for our email newsletter (filled out and submitted a form successfully). Every month, I sendBob a check for the amount of subscribers he sends.

The link makes things easy because the ‘customer’ doesn’t have to do anything. As the affiliate, you have to remember to use your special link and as the company, I have to set up tracking but the person clicking through is mostly unawares. Note: Bob could do something cool with his website like make bobswebsite.com/becrocks redirect to my fancy affiliate link. That gives Bob’s friends/customers something easy to remember and lets him use the affiliate link we agreed upon together.

Option 2: Give them a coupon code. 

The other way to do this, especially if this relationship involves purchasing, is to offer a code. Let’s say as someone entered their email into my website, I have a ‘coupon code’ portion where the person signing up is supposed to write ‘Bob’ for him to get credit for sending me a subscriber.

The good thing with this is it’s very deliberate coming from the customer… but most people aren’t going to take the extra step unless they get something for doing it. That’s why most coupon codes involve a discount code or free download or something for the customer for taking the trouble. Maybe by entering ‘Bob’ in the signup form, the people get a free ebook from me.

Whether option 1 or 2 is used, both Bob and I understand what is supposed to happen and what Bob will get when that agreed upon thing happens. 

Anchorspace is an affiliate for StandDesk which means when someone buys from our link, they save $50 and we get $50. So we’ve earned $150 just by recommending a product we already use and love and given people too far afield to come into Anchorspace a way to support us through their purchase. You can click on this photo and get taken to our affiliate link to see! http://go.standdesk.co/fHSGR

How do you set up an affiliate program?

You may think this seems complicated. Why set up something just for Bob?

If you think about the power of even having ten people like Bob as sort of un-salaried salespeople for your company, you’ll see that this can be a good idea for you. First of all, you’re only paying when you get what you want and second, by rewarding Bob and people like him, you’re incentivizing him to refer you more often, even if it’s a discount on your own products versus cold hard cash.

So you have two options with affiliate programs.

Option 1: Use an existing (third party) affiliate program. 

Websites like shareasale.com or Commission Junction offer a ‘plug and play’ option where you can set up agreements, have it automatically generate/track links, etc., which is perfect if the idea of DIY totally overwhelms you. If what is preventing you from doing this is the tech, please take that away as a concern. That said, Moz has an excellent point as these websites are creating links that aren’t as direct as you making the links yourself, which can detract from search engine benefits. Also these probably cost money since they are attempting to make your life easier.

Option 2: DIY on your own website. 

Tools like Google Goals and plugins like AffiliateWP Wordpress plugin allow you to set this up on your own website directly. So long as you are clear about how you want it to work, it’s totally doable to set up and even have it create cute reports and stuff. If you ask someone like us, we can get you an estimate at the very least and you can make your decision from there.

(Aside: Whenever people ask me about the difference between using something like Squarespace and Wordpress, I always say your website can ‘do more stuff’ with Wordpress and this is the kind of thing I mean. Here’s what Squarespace forums say about setting up affiliate programs.)

The best thing you can do to understand affiliates better is to try them out yourself as a referrer.

To become your own version of Bob, think of companies you already like. Visit their websites (the best first stop is the navigational menu that is  typically on the bottom of the page) and look for an ‘Affiliates’ link. If you don’t see one there, ask Google if the company has one, or write to the company via their website and ask.

Once you have a few affiliate links/codes, try them out with people you think would genuinely appreciate those goods/services. Are people receptive? Does certain language/certain websites seem to work better for you? Do certain things seem to make people take action? Use these experiences as the referrer when you make your own affiliate program.

Like any tool, when used sparingly and in the context of an overall marketing strategy affiliates can be an effective way for people to love your business and get rewarded for it. (Yes we are considering an affiliate program ourselves; contact us if you are interested.) In the meantime, let us know if you are an affiliate yourself or if your company uses affiliates to drive sales!

Nicole runs Breaking Even Communications, an internet marketing company in Bar Harbor Maine. When she’s not online, she enjoys walking her short dog, cooking with bacon, and trying to be outdoorsy in Acadia National Park.

Sharing is Caring

Leaving a review is one way to show your favorite businesses some online love. Another way is hitting that “Share” button (on Facebook, which translates to retweeting or reposting on other platforms, or just passing along information). As a business, there are ways to make it easy for people to share your stuff, which ultimately spreads your marketing to a greater audience than it otherwise would have.

There are plenty of ways to share on behalf of a business or organization you care about online. Some of the more common methods include:

  • Share as a status update, on a friend’s timeline, or in a private message.
  • Invite friends to an event on social media or share link to event registration.
  • Retweet (Twitter) or Repost (Instagram).
  • Forward a newsletter to a friend and/or tell them how to subscribe if it’s something they’re interested in.

Sharing as an individual is fairly straightforward. But as a business, what can you be doing to make your content more shareable? Besides being generally useful and interesting, here are some things to keep in mind:

On Social Media.

Whether you’re promoting a sale, sharing an event, or just doing general updates, there are a few things to keep in mind when considering “share-ability” of your post. Most shared content on Facebook includes a photo or video. If you have one or the other, consider quality (is it blurry or off-center? Is there unnecessary footage?) as you’re posting- fans want to help you promote your business but might not want to share a ‘meh’ visual. This goes for Instagram, too, since it’s an all visual platform.

If you’re making a flyer for an event, check out our post on How Not to Design a Flyer for tips on this particular type of visual.

Keep in mind that well over half of Facebook users are on their mobile devices, so double check your links (especially those that you share from your own website, if you have one) can be read on mobile. Test it on your own device or ask a friend to help!

On Your Website.

A lot of websites have plugins or extensions for sharing through email, social media, or even text messaging on mobile. Hubspot has an easy to follow guide for adding social buttons for Twitter, Facebook, LinkedIn, YouTube, Pinterest, and Instagram. This is an easy way to let people share your material on a channel of their choice, not necessarily one that you’re active on. If you aren’t automatically publishing blog posts on your social media accounts, social sharing buttons on your website makes it easy for others to share them on Facebook, Twitter, LinkedIn, etc.

We’ve talked about this before, but if your website is where all the “big” things happen (sales, registration, donations, etc), having a responsive/mobile-friendly site is something you really want to consider. If someone is getting to your website through Facebook on their phone on the train, they might not remember “Oh when I get home I have to sit down at my computer to follow through with this.”

In Your Newsletter. 

In addition to social sharing buttons at the bottom of your newsletter (example pictured below), you can also add options for “Forward to a Friend.” True, a person can easily hit “Forward” on their own, but the idea is to make sharing easier for people.

In addition to making it easier to share, you can also give followers an incentive to share. Some businesses offer a “Share this post for a chance to win” contest on social media, which is a fairly simple contest to set up. Encourage people to share your content, be interesting, and have fun with it!

 

Kassie is a distance runner and a distance reader really. She lives in Ellsworth Maine and, while she might be quiet when you meet her, will throw out something witty when you least expect it.

Finding And Using Niche Social Media Websites

We’ve all at some point heard the adage of ‘quality over quantity’. Usually, we are not hearing it for a good reason, but as a reminder to ‘be happy with what you have.’

In the case of niche websites, however, it means something a little different.

We know about the giant social networks: LinkedIn, Facebook, Twitter, etc. like we all know about big cities like New York, Chicago, and San Francisco. But let’s say you LOVED cheese. Sure, you can probably find tons of good cheese in most big cities, but Madison, Wisconsin is near lots of local cheesemakers and may be a better destination for you if you are looking for all things cheese.

Niche social media websites are like Madison for cheese seekers; they are small places enthusiasts of [fill in the blank] are most likely to be. If you sell something to these enthusiasts, you are also more likely to talk to a potential paying customer on these websites than some of the larger websites.

What are some examples of niche websites?

If we think of something we want to connect about, we can probably find a niche website for it.

So here’s my random list of things (yes, I made this up with no reference to Google when I did):

microbrew beer
amateur woodworking
gymnastics coaching
first editions of books

Hey look what I found:

Untappd gets points for reminding us all there are still people with Blackberries.

I appreciate that this social network didn’t spend a ton of time on design. Hey, it gets the job done!

I bet if I made a login (and was actually a gymnastics coach), I could find other gymnastics coaches.

Two million people doesn’t seem like a lot compared to Facebook’s one billion but, hey, it’s still actually a lot.

OK, you made your point, there is a social network/niche website for probably everything. How do I find them?

Well, you aren’t gonna find many with an attitude like that! Kidding.

Google searching whatever term plus ‘social network’ is a good place to start. Thinking of some synonyms may actually help, as well as thinking of things a little more broadly (ex: I bet Library Thing has at least a group or forum for bestseller enthusiasts.

Another place to check is blogs in the same arena. Back before social networks, communities of frequent commenters were established on blogs. In some cases, in particular if there’s already a good group hanging out on a blog but not a giant enough group to go set up a whole new website, the comment section of a cool industry blog can lead you to where those people are hanging out. In some cases, it may be the forums of a woodworking website and in others, it may be a private Facebook group.

You can also look at big websites/blogs and see what drives traffic to them on Similarweb.com. For example:

Tools like this can help you see interlinking websites and the overall landscape of a particular industry/topic. Note: websites like this only seem to track websites that have a lot of traffic so this won’t provide you a complete list so much as a way to find more sites.

Why spend time on niche websites if there is less people there?

Because 1) even though there is a smaller group, they are more likely to be engaged 2) because if they are more engaged, they are more likely to buy what you are selling and 3) because there is less activity, your presence is more likely to be noticed.

Am I trying to give you more to do? Of course not. But I am trying to say, give niche a chance, as a participant or a more ‘commercial’ user. You may find yourself saying that quality is better than quantity after all.

Nicole runs Breaking Even Communications, an internet marketing company in Bar Harbor Maine. When she’s not online, she enjoys walking her short dog, cooking with bacon, and trying to be outdoorsy in Acadia National Park.