This month’s theme is showing love to businesses and, much like we’ve formalized love with marriage, the formalization of business love online can be an affiliate agreement.
An affiliate is someone who reps/represents your company a mutually agreed upon way. They aren’t an employee but they’ve typically signed up to let you know they are interested in doing this. You may have terms for them, like they can’t use the product you are trying to sell in a certain way or can’t do certain things with product links. Once signed up, your affiliate can recommend your company and typically they get a financial kickback for doing so (ex: when someone becomes a paid member or upgrades their account.) In other words, they can recommend all they want but until your company gets a conversion, you don’t owe them anything.
How do you know if an affiliate has made a sale for you or not?
Option 1: Give them a custom link.
For example, let’s say your name is Bob and you LOVE our blog and wanted to get people to subscribe. We talk about it and I say I’ll give you $1/person who signs up for email list. I could make a custom email newsletter subscription link like breakingeveninc.com/newsletter%bob that you can share. The people you share that link with are directed to a normal looking page; I’m just tracking it in a special, distinct way. In my website software, I could set up for it to track when someone who got to that link signed up for our email newsletter (filled out and submitted a form successfully). Every month, I sendBob a check for the amount of subscribers he sends.
The link makes things easy because the ‘customer’ doesn’t have to do anything. As the affiliate, you have to remember to use your special link and as the company, I have to set up tracking but the person clicking through is mostly unawares. Note: Bob could do something cool with his website like make bobswebsite.com/becrocks redirect to my fancy affiliate link. That gives Bob’s friends/customers something easy to remember and lets him use the affiliate link we agreed upon together.
Option 2: Give them a coupon code.
The other way to do this, especially if this relationship involves purchasing, is to offer a code. Let’s say as someone entered their email into my website, I have a ‘coupon code’ portion where the person signing up is supposed to write ‘Bob’ for him to get credit for sending me a subscriber.
The good thing with this is it’s very deliberate coming from the customer… but most people aren’t going to take the extra step unless they get something for doing it. That’s why most coupon codes involve a discount code or free download or something for the customer for taking the trouble. Maybe by entering ‘Bob’ in the signup form, the people get a free ebook from me.
Whether option 1 or 2 is used, both Bob and I understand what is supposed to happen and what Bob will get when that agreed upon thing happens.
How do you set up an affiliate program?
You may think this seems complicated. Why set up something just for Bob?
If you think about the power of even having ten people like Bob as sort of un-salaried salespeople for your company, you’ll see that this can be a good idea for you. First of all, you’re only paying when you get what you want and second, by rewarding Bob and people like him, you’re incentivizing him to refer you more often, even if it’s a discount on your own products versus cold hard cash.
So you have two options with affiliate programs.
Option 1: Use an existing (third party) affiliate program.
Websites like shareasale.com or Commission Junction offer a ‘plug and play’ option where you can set up agreements, have it automatically generate/track links, etc., which is perfect if the idea of DIY totally overwhelms you. If what is preventing you from doing this is the tech, please take that away as a concern. That said, Moz has an excellent point as these websites are creating links that aren’t as direct as you making the links yourself, which can detract from search engine benefits. Also these probably cost money since they are attempting to make your life easier.
Option 2: DIY on your own website.
Tools like Google Goals and plugins like AffiliateWP WordPress plugin allow you to set this up on your own website directly. So long as you are clear about how you want it to work, it’s totally doable to set up and even have it create cute reports and stuff. If you ask someone like us, we can get you an estimate at the very least and you can make your decision from there.
(Aside: Whenever people ask me about the difference between using something like Squarespace and WordPress, I always say your website can ‘do more stuff’ with WordPress and this is the kind of thing I mean. Here’s what Squarespace forums say about setting up affiliate programs.)
The best thing you can do to understand affiliates better is to try them out yourself as a referrer.
To become your own version of Bob, think of companies you already like. Visit their websites (the best first stop is the navigational menu that is typically on the bottom of the page) and look for an ‘Affiliates’ link. If you don’t see one there, ask Google if the company has one, or write to the company via their website and ask.
Once you have a few affiliate links/codes, try them out with people you think would genuinely appreciate those goods/services. Are people receptive? Does certain language/certain websites seem to work better for you? Do certain things seem to make people take action? Use these experiences as the referrer when you make your own affiliate program.
Like any tool, when used sparingly and in the context of an overall marketing strategy affiliates can be an effective way for people to love your business and get rewarded for it. (Yes we are considering an affiliate program ourselves; contact us if you are interested.) In the meantime, let us know if you are an affiliate yourself or if your company uses affiliates to drive sales!